Frequently Asked Questions

Everything you need to know about shopping with Addax.

What are your shipping times and costs?

We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping costs are calculated at checkout based on your location and order size.

What is your return policy?

You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please visit our returns portal to generate a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, Addax ships to over 50 countries worldwide. International delivery times vary by location, usually ranging from 7 to 14 business days.

How do I contact customer support?

Our support team is available via live chat on our website or through email at support@addax.com. We strive to respond to all inquiries within 24 hours.